Sarasota, FL based production facility is seeking a full-time Customer Service Representative to work on-site. The Customer Service Representative will be responsible for providing quality customer support to clients, ensuring customer satisfaction throughout the entire order process; delivering an exceptional customer experience. Duties may include answering customer inquiries, resolving complaints, processing orders, and handling billing issues. Computer Skills necessary: Database management, CRM, Microsoft Word, Excel, Teams, EDI
Qualifications
Strong customer service skills, including ability to provide courteous and satisfactory assistance to customers.
Effective problem-solving and conflict resolution skills
Ability to work in a fast-paced environment and handle a high-volume of customer interactions.
Excellent verbal and written communication skills
Previous experience in customer service roles is preferred.
Ability to work in a team environment and collaborate with multiple departments.
High school diploma or equivalent is required. Some college coursework or degree is preferred.
