DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.We are seeking a versatile and highly skilled Mainframe Infrastructure Engineer with expertise in Observability tooling across multiple channels (Compute, Storage, Network, Infrastructure and Application Customer Journeys) to drive higher availability and faster incident resolution. The ideal candidate will design, implement, and lead infrastructure solutions, ensuring reliability, scalability, and performance.Job Responsibilities:
Provide architectural direction, configuration, and maintenance of various mainframe observability tools from different vendors, i.e. Omegamon, Open Telemetry, Dynatrace, Splunk, Intellimagic, Grafana, IBM Service Management Unite, Netcool, Sahara, NetView etc.
Participate in on-call rotations to provide support for critical infrastructure issues.
Implement standard methodologies for monitoring, logging, and alerting across the infrastructure.
Cultivate a culture of continuous improvement and operational excellence
Drive adoption of implemented tooling.
zOS and zLinux platform infrastructure and applications ensuring accurate issue management and root cause analysis/remediation
Engineering large/complex projects with a variety of components and integration points.
Participate in brainstorming and discovery exercises to resolve new technologies based on research, proof of concept efforts and independent investigation
Interact with customers to better understand their objectives, landscape and/or how to identify and solve complex problems/issues
Minimum Qualifications:
Experience with design and implementation of mainframe and distributed applications
Experience with mainframe infrastructure z-platform (z/OS, z/VM, and z/Linux)
Proficiency in monitoring and observability tools (Omegamon, Open Telemetry, Dynatrace, Splunk)
Experience with CI/CD pipeline management and DevOps practices.
Understanding of Customer Journeys, disaster recovery and business continuity planning
Experience with performance tuning.
Preferred Qualifications:
Strong industry knowledge of the latest technologies and its relevance to the American Express environment
Deep subject matter domain expertise and knowledge of application processes and business flows
Ability to lead, influence and drive vendor direction to deliver innovated solutions that are beneficial to American Express
Demonstrated exemplary personal integrity and ability to build trust and collaborate across an organization
Strong critical thinking and decision making skills
Experience in Computer Science, Computer Science Engineering, or related math/science field
Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment
Influence and lead team members with creative thought leadership with data inspired changes and improvements
QualificationsSalary Range: $110,000.00 to $190,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job: TechnologyPrimary Location: US-Florida-SunriseOther Locations: US-Arizona-Phoenix, US-North Carolina-WhitsettSchedule Full-timeReq ID: 24016173
