NorthStar Memorial Group is seeking a Staff Associate at Sunset Funeral Home and Cremation. Our staff associate teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.
Responsibilities
Collaborate with funeral directors with events held on-site, including services and arrangement conferences
Establish and maintain strong business relationships with families
Always maintain reverence and respect for the deceased
Assist in preparing the memorial area for the family before the services start
Ensure that flowers and other memorabilia are returned to the family after services
Answer customer inquiries professionally, either by phone or in person
Qualifications
1 year of experience in customer service preferred
Experience handling difficult situations
Funeral professional experience preferred
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.
