Kelly Professional® has a Technician Dispatcher position available for our client located in Tampa, FL . We get it, job searching takes time and attention. We’re here to make it much easier for you!Job Type: Temporary to HireSchedule: Monday-Friday – 7:30am to 4:30pmPay: $25 HourlyJob Summary: A Technician Dispatcher is responsible for o rganizing and receiving incoming parts and coordinate arrival times of assigned HVAC technicians. Interact with customers utilizing email, chat, and phone calls to provide support and information on products and services. Gathers, records, and maintains customer information in our database.Qualifications:
High School Diploma
2 or more years of HVAC customer service or HVAC dispatching/estimating experience.
Communicates effectively using appropriate interpersonal skills in person and on the phone.
Read and understand written instructions. Maintains records and prints legibly.
Steady employment history and no unexplained gaps of employment.
Outstanding team player, customer service skills and attendance.
Energetic, adaptable, self-motivated, and excellent organizational skills.
Excellent integrity, attention to detail and ability to follow policies and procedures.
Excellent computer skills (Excel, Word, Outlook, PowerPoint).
Excellent Leadership, spoken and written communication skills.
Responsibilities:
Assigns Service Technician work orders, orders material parts, records time off.
Informs Service Technicians what assignments need to be completed at each job.
Organizes the Service Technician’s workload, issues and approves purchase orders.
Coordinates services resources. Orders materials, lines up subcontractors and inventories tools.
Inputs project location into system. Verifies account set-up, active, site, and to bill customer.
Generates work order documents, dispatches technicians, and notifies customers of ETA/status.
Responsible for customer interaction and satisfaction
Interacts and communicates with all HVAC Field Technicians & Supervisors to assign/dispatch HVAC Technicians Complete calls and updates dispatch screens.
Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
Responsible for generating, interpreting, and printing various assigned reports.
Assists with Service billing as needed.
Performs duties that are not listed on the job description but assigned by the Service Manager and Office Manager.
Flexibility to work overtime as required.
What happens next?Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Technician Dispatcher today!As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Get a complete career fit with Kelly ® .You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
