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Prestige Spa Covers in Pinellas Park is busy manufacturing company looking for a responsible customer service representative (CSR) who will act as a liaison to provide product/services and sales support. CSR's are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction in a compassionate environment.
Responsibilities
Manage moderate amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open communication
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Data Entry
Skills
Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
