Qualifications
Minimum 2+ years of supervisory experience in transport operations
Familiarity with light, medium, and heavy truck operations
Ability to read and comprehend job-related instructions and information whether electronic or paper-based
Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
Problem Solving – ability to root cause problems and present solutions
Interpersonal Skills – the ability to interact well with employees and customers at all levels, socially poised
Responsibilities
Oversee daily transport operations and office activities
Lead a strong driver’s team to operate in an effective manner while maintaining high standards of quality
Ensure that every employee is focused on providing exceptional customer service
Forecasts goals and objectives for the body shop and meet or exceed them
Ensures harmony and teamwork with all other departments
Promotes a positive attitude and creates a cohesive team to take the business forward
Ensure priorities are met, employee performance is monitored, and issues are addressed
Handle damage claims and lot issues in a timely manner
Maintain a safe and clean work environment, adhering to Company and OSHA standards
Promote high customer satisfaction through excellent service
Assists Fixed Operations Director as needed (other duties may be assigned)
