We are searching for our next Customer Service Representative! We are a well-renowned Medical Courier Company specializing in the transportation of laboratory and pharmaceuticals nationwide. With our innovative and customized approach, we have been instrumental in the growth of our clients and our team. We ensure we are high touch with our driver force and lead the charge with our gold-standard customer service experience. We exude professionalism, have extreme trust in our team members, and achieve remarkable results that exceed expectations.
Our Customer Service Representative team assists our drivers and account management teams daily to ensure optimal customer satisfaction and retention. Their communication skills are second to none, and they have a wildly optimistic attitude about interacting with people, both with customers and the other driver teams and clients. If you have a contagious energy and a passion for problem-solving and strategizing new solutions, our Customer Service Representative position is for you!
Responsibilities of our Customer Service Representative:
Build and maintain a relationship with all assigned customers to help with the longevity of customer accounts
Guide and assist on-route drivers with help on a hourly and daily basis.
Assist in the record-keeping of all customer account information, sales transactions, and conversations regarding product and/or service inquiries
Communicate effectively with the ability to develop relationships with both internal and externally.
Making nightly phone calls to patients waiting for drivers
Requirements and qualities we look for in our next Customer Service Representative:
A High School Diploma or equivalent is required
1-2 years of customer service, sales, or hospitality experience is highly recommended
The ability to thrive in a fast-paced environment
A team player who lives by the best-in-class customer service: “Customer Comes First” motto
Impeccable time management and organizational skills to keep compliant account records and sales transactions
High-caliber communication skills
A resume is required for consideration submit your resume to admin@redfoxdelivery.com
This is a 30 hour position that will go to 40 hours over the summer.
