The Operations Analyst acts as a 3rd party objective contributor that works to improve business efficiency, productivity and risk mitigation by identifying, configuring and developing operational solutions. This valued team member works closely with internal teams, clients, and corporate resources to take a comprehensive approach to ensure adherence to contractual, legal and financial service level agreements. This role is also responsible for providing high-level analysis regarding operational effectiveness, and continuous improvement. Additional responsibilities include:Subject Matter Expertise (SME) Categories
Provide direction and consultation to the business on available reporting to help make impactful decisions to drive success and visibility
Design process efficiencies while driving technology and process adoption
Liaise with corporate counterparts for best practices and troubleshooting of issues
SLA and KPI monitoring and improvement
Consult with business and sales on service engagements
Compliance
Monitor and report on non-compliant payroll and hiring practices within each client
SLA and KPI monitoring and improvement recommendations
Delivery and Process
Takes part in the creation of client and talent information hubs and content for each deployment
Champion new technology and innovation projects and initiates best practices lead, SME or direct contributor.
In conjunction with the Solution Delivery Consultant/Manager the Analyst will assist on all Smartsheet activities for Business Operations, management/maintenance, builds, solutions and troubleshooting
Project Work
May lead project teams and monitor project milestones to ensure achievement of commitments; may track and report on project status
Manage and/or participate in projects and initiates as best practice lead, SME or direct contributor
Implementation Support
Assist to capture client requirements and customize solutions in conjunction with implementations, technology, and program support teams
Assist in data collection, management, and analysis to drive forward implementation activities including data preparation
Take action on data analysis that is consistent with positive implementation and onboarding experience while keeping with the talent experience
In partnership with the Solutions Delivery Consultant/Manager the Analyst will organize a sound handoff to the operations team following implementation (will include operations playbook, process documentation and a compliant framework to onboard talent via VMS and/or Front Office)
Job Requirements
Excellent presentation skills used in delivering training, updates and process improvement materials
Demonstrated continuous improvement, process documentation, and workflow skills
Ability to prioritize and manage multiple projects, tasks, and deadlines while maintaining quality
Ability to synthesize and analyze information and ideas
Strong drive and commitment to delivering outstanding results
Effective time management skills
Bachelor’s degree preferred
Technical skills
Training in process improvement methodologies highly preferred
Project management skills highly preferred
Experience with Smartsheet and Zoomforth a plus
VMS/Applicant tracking knowledge a plus
Excellent working knowledge of Google Suite and MS Office tools including Microsoft Excel and Microsoft PowerPoint with knowledge macros and pivot tables.
What’s in it for you:
Largest global staffing leader
Competitive salary + bonus
Excellent benefits package - medical, dental, vision
Generous PTO policy earned from day one
Education and professional development
Rapid career growth
Retirement savings and security
Employee stock purchase plan
Paid parental leave
Short and long term disability
Employee assistance program and health advocacy
Health and dependent care flexible spending account
Metlife auto and home insurance
Metlife legal plan
Referral reward program
Exclusive discounts and programs with dozens of nationwide vendors and retailers
At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.The base salary range for this position is $56,000- $70.000At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.Applications accepted on ongoing basis until positions are filled.
