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Job Family: Project ManagementReq ID: 404006We are looking for a Customer Service Advocate to join our team at Innomotics – A Siemens Business.Your change engine.Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.15,000 and counting.Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!The role.
Customer Service Advocates (CSAs) are the primary point of customer contact for aftermarket and field support.
Customer Service Advocates (CSAs) will interact with all aspects of Siemens internal teams and departments such as Sales, R&D, Engineering, Quality, Purchasing etc…
If you are the successful candidate, you will report to the New Kensington Customer Service Manager and will be a vital part of supporting the Siemens New Kensington Large Drives customers.
Primary Responsibilities :Customer Service Advocates:
Support Customers by navigating them through the Siemens processes and contacts.
Lead all aspects of assigned VIP & TSA Customer business.
Next level of support above tactical project management.
Ensures that project requirements are met
Owns the scope of work to ensure that all requirements are fulfilled on time and within budget
Maintains and monitors project margin throughout project lifecycle
Builds and implements the project plan
Requests and supervises the project team
Leads all aspects of project communications (reporting, correspondence, meetings, etc.)
Ensures that all Achievement requirements are complete
Forecasts (with team) and handles risks and opportunities
Leads change orders and claims
Coordinates installation, commissioning, and training efforts
Verifies, requests, and acquires customer acceptance of the system
Maintains lessons learned throughout the entirety of the project
Closes the project at completion and archives project files
Your profile.Required Knowledge/Skills, Education, and Experience:
BS Degree in Engineering or Business
Confirmed customer support experience
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize and handle time efficiently
Excellent communication and presentation skills
15% travel based on customer requested meetings and support
Preferred Knowledge/Skills, Education, and Experience:
2-3 years of project management experience.
Engineering or technical background
Variable frequency drives experience
4 - 5 years of customer service experience
SAP experience
The pay range for this position is $71,300 - $122,300. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.What we offer.At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.Why you’ll love working at #TeamInnomotics
Competitive compensation based on qualifications
Medical, dental, prescription and vision coverage, first day of employment
Matching 401(k) (immediate employer match)
Competitive paid time off plan, paid holidays, and floating holidays
Career development opportunities
Education and tuition reimbursement programs available
Flexibility to work remote a few days a week
Paid parental leave
Who designs your future? You do.Make your mark in our exciting world. #JoinReliableMotion #TeamInnomoticsAs an equal-opportunity employer we are happy to consider applications from individuals with disabilities.Jobs at Innomotics (https://jobs.siemens.com/careers?query=Innomotics) - if you would like to find out more about jobs & careers at Innomotics.Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
