Education Program Administrator - (REAP)Who are we as a company?Randstad RiseSmart, a distinguished division of Randstad Enterprise, is at the forefront of transforming the global workforce landscape. Renowned for our comprehensive coaching solutions, outplacement services, career development, and redeployment strategies, we blend technology with human empathy to boost employer brands, elevate employee experiences, and streamline talent management. With a presence in over 100 countries and across 40 industries, we empower professionals worldwide to excel in their careers.The opportunity and team you’ll be working with:You will support a customer-specific Retraining & Educational Assistance Program (REAP).You will become an expert in both our internally developed and proprietary software and third-party tools. As a retraining & educational assistance program administrator, you will be the go-to resource for participant satisfaction and program support, workflow improvement suggestions, and general support of delivery service. Preference to candidates in the EST time zone.The expectations of this job:
Learn and become fluent with our platform and operating metrics to confirm service standards are met and exceeded; interpret data and communicate results via reports and presentations; and actively participate in implementing the resulting initiatives
Create and manage operational email templates
Manage user communication and follow up to support program service questions and usage
Triage participant responses and adjust programs when necessary
Communicate with participants via email and phone
Partner with Team managers
Leverage technical and product knowledge to troubleshoot any issues
Support daily admin needs
Conduct ad hoc projects for ongoing operational needs as necessary
Experience needed for the Education Program Administrator:
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Proficiency in data analysis, data tracking, and reports
Excellent written and verbal communication with the outstanding ability to construct professionally written emails
Customer service and solutions-oriented attitude, ‘helping’ and ‘problem-solving’ are your middle names
Problem-solving and thorough research skills to provide answers and resolutions to participants
General knowledge of business operations, preferably in university or education environments (financial aid, admissions, etc)
Strong Google Workspace knowledge
A proactive approach to identifying issues and providing recommendations
Self-starter, comfortable in a home office, and have the ability to be able to multi-task and be functionally productive and efficient while working across teams
Sense of urgency/Bias for action
Ability to scale hours up/down as needed, with the understanding that business levels will vary
Quiet work environment that is conducive to being on the telephone and meetings
What can you expect in return from Randstad RiseSmart?
Be part of the leading global HR solutions provider
Work within a diverse, inclusive team that values collaboration and work-life balance
Remote role that supports your lifestyle
Engage with the latest in coaching practices and innovations
Contribute to a culture celebrated for its excellence on platforms like Glassdoor
What’s next?If you're driven by innovation and wish to make a significant impact in the workforce industry, we want to hear from you. Apply today and email david.ellis@randstadrisesmart.com. We are excited to have you embark on a rewarding journey with Randstad RiseSmart!Applications accepted on an ongoing basis until filledEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.
