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Job Description:Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.The Principal Member of Technical Staff applies advanced engineering and scientific knowledge to architecture, design and development work in a Research and Development environment for high-value technology and solutions tied to the strategic direction of the company.Key Roles and Responsibilities:
Conducts design and development work in the areas of new products/technologies, systems/platform architecture, hardware/software development engineering, technical security and QA Design/Certification. Work must primarily involve new and emerging technologies and technical architectures on projects with a status between inception and implementation/software maturity.
May serve as subject matter expert during the continuous integration/continuous deployment cycle in a production environment focused on complex design, engineering and development.
Solution based on product epics/features that grow digital customer engagement, improve customer experience and drive down customer care cases and unnecessary dispatches.
Review business requirements and assumptions to come up with optimum end-end solution considering functional and non-functional requirements. Help with sizing the Epics/features
Serve as a Subject Matter Expert in self-assist support related capabilities as related to wired and wireless related network and related OSS systems.
Works in an Agile environment to refine business requirements work with product owner and lead developers to define and lay out system interfaces and data flows, and system interfaces.
Ability to measure and suggest way to improve defined KPIs to ensure best-in-class customer experience. Utilize Data analytics and ML/LLM AI models to discover pattern and solutions that lead to improvement of KPI and overall customer experience.
Works with business partners to balance business & technical objectives and technology partners to deliver the product that meets reliability, scalability, and performance goals
Implement best practices is self-care, self-install management services
Interface with Enterprise Architects to discuss and influence long-term diagnostic and care roadmap
Experience:
Bachelor or MS degree in System Engineering, Computer Science/Engineering, Information Systems or related fields
10+ years of combined system engineering and/or software architect/lead experience with proven track record of managing all aspects of a successful software development lifecycle
Experience within high tech, software and/or broadband wireline/wireless/telecom industry highly desired
Solid technical background with understanding and/or experience in system to system interactions and interfaces, micro services, and architectural patterns. Working analytical experience with ML and LLM models is highly desired.
Strong analytical skills and problem solving experience and the ability to convert consumer insights and business requirements into technical requirements, collaborate on the end-end solutions, and come up with specific application impact to Nimbus application.
Experience working within scaled agile development team
Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders
Our Principal Member of Technical Staff, earns between $160,900.00-$241,300.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:· Medical/Dental/Vision coverage.· 401(k) plan· Tuition reimbursement program.· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)· Paid Parental Leave.· Paid Caregiver Leave.· Additional sick leave beyond what state and local law require may be available but is unprotected.· Adoption Reimbursement.· Disability Benefits (short term and long term)· Life and Accidental Death Insurance.· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.· Employee Assistance Programs (EAP)· Extensive employee wellness programs.· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?Apply now!#ConsumerTechnologyeXperienceWeekly Hours:40Time Type:RegularLocation:Alpharetta, GeorgiaSalary Range:$160,900.00 - $241,300.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local lawsWe expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
