Job DescriptionAs a Sr. Client Support Specialist, your primary responsibility is to assist both internal and external (client) inquiries related to the Wisely Cards and Wage Payment services. Youll engage with customers via phone (6-10 inbound calls a day), email (75% of your day), or chat (they are slowly rolling out the chat function), providing accurate and helpful information. Your role involves addressing questions, resolving complaints, and offering troubleshooting guidance. Additionally, youll be responsible for maintaining a positive customer experience by ensuring timely and effective communication. Familiarity with the companys offerings, including specific services, products, and materials, is essential to excel in this role. Your ability to empathize, problem-solve, and communicate clearly will contribute to overall customer satisfaction.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements1 year + of customer service/client facing experience (call center background, not in store) Finance background (AP, AR, Collections, Billing, etc) nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
