Job RequirementsWe are seeking a motivated and detail-oriented individual to join our team as a Customer Service Representative (CSR). This role involves a combination of inbound and outbound calls, email communication, and computer-based tasks to support strategic objectives while delivering exceptional customer service.Day-to-Day Responsibilities:Handle inbound calls, emails, and chats to assist customers.Make outbound calls, including:Reaching out to members to schedule maintenance.Contacting customers who haven't used services recently to offer seasonal specials.Interact with customers positively to provide information about products and services.Make a minimum of 100 outbound calls per day.Create and manage customer service agreements using software tools.Schedule various customer appointments, such as consultations, maintenance visits, and service calls.Complete daily assigned tasks in the customer management system.Support back-office administrative tasks, including dispatching, scheduling tune-ups, assisting with inside sales, and collecting payments.Resolve customer problems and concerns promptly and effectively.Maintain customer accounts and detailed records of interactions.Communicate effectively with customers, vendors, technicians, and team members via phone, email, and written correspondence.Meet CSR performance metrics.Perform other related duties as assigned.Ideal Candidate Profile:Experience: Dispatching experience in the trades is highly preferred.Skills:Strong communication skills, including active listening.Service-oriented with problem-solving abilities.Proficient in computer use and quick to learn new software.Highly organized with excellent attention to detail and follow-through.Ability to multitask in a fast-paced environment.Geographical knowledge of the service area or strong map-reading skills.Attributes:Team player with a collaborative mindset.Positive and professional demeanor.Education and Experience:High school diploma or equivalent required.Prior customer service experience required.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Ability to lift up to 15 pounds occasionally.Willingness to work extended hours, nights, or weekends as needed.If you thrive in a dynamic environment and are passionate about providing exceptional customer service, we encourage you to apply!Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. We look forward to working with you!Beacon Hill. Employing the Future (TM)
