What you will do
Field inquiries from potential customers and provide exceptional customer service and responses to their questions.
Communicate with customers on new updates to their products.
Update and maintain sales presentations
Work with designer on various advertisements
Social Media management
Determine warranty status and invoice for spare parts
Prepare invoices, track accounts receivable, and conduct collections activities when needed.
Keep inventory and common replacement parts in stock.
Prepare basic financial reports
Manage return process
Minimal travel (3-4 trips per year)
Wear many hats and pick up where needed with available bandwidth.
Work onsite 37.5 hours per week 9am to 5pm with a 30-minute lunch break.
What you will bring
At least 3 years’ experience in a customer support role
Professional communion skills both verbally and in-writing.
Polished professional demeanor
QuickBooks knowledge is a plus
Microsoft Office Skills including Word, Excel, and PowerPoint
Easy going team member
Natural problem-solver
Obsessed with customer service - understanding the customer’s satisfaction is the company’s number one priority.
Ability to train and captivate the audience to keep them engaged during the installation video calls.
Outgoing personality with the ability to speak to customers and put them at ease
Can-do attitude
Be a commutable distance to O4W/Little 5 Points area
You find a startup rapidly changing environment fun and you love to innovate!
What you will get
Full training on our products and systems
100% paid medical benefits
401(k) – Eligible after 12 months of service
Paid time off
Great office space at Industrious (505 N Angier Drive)
Possibility of advancement and growth as the company grows.
