Job DescriptionAs a member of the operational team, the consultant will serve and have responsibility for the successful completion of KYC operational tasks, analytics, and metrics.
Manage and track regular alerts from internal partners (Legal, HR, Procurement, Sales) regarding on a daily basis and ensure completion of cases and analyses within given SLA's through NICE/Actimize.
Ability to maintain attention to detail and accuracy under pressure situations.
Ensure effective and complete reporting and record-keeping of all KYC alert processed, per AML policy, process, and SLA's.
Respond to internal partners and provide guidance on KYC/CDD requirements, processes, and procedures.
Actively participate in communication, training and rollout of KYC tools and processes.
Assist with projects, as assigned.
Perform other related duties, as assigned.
Experience with compliance related areas to include Card process and processing, money transmitter licensing and AML compliance requirements. Self-starter and independent. Strong analytical skills, ability to work under pressure, Strong customer service skills. Strong verbal, and written communication skills. Excellent organizational skills as well as excel skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements Background in customer service Comfortable in a fast-paced environment Analytical skills Experience escalating issues. Ability and experience hitting quotas/KPIs Detail oriented OrganizedFinancial or banking like background KYC experience Coming from a banking background (verifying identities and information) Quality control and audit experience Military background (strict rule follower) nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
