Office Specialist I SupervisorAugusta , Maine , United States | Management & Supervisory | Full-time Apply by: Sept. 12, 2024 Apply with Linkedin ApplyJob Class Code: 6547Grade: 18Salary: $19.73-$28.41 Closing: September 12, 2024Bureau of Motor Vehiclesis seeking motivated candidates for the position of Office SpecialistI Supervisor in the Title Services Division. Join our team and be part of a rewarding career with ample opportunities for advancement. If you are passionate about providing excellent customer service and contributing to the safety of the roads in Maine , we want you on our team! At the Department of the Secretary of State , we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and provide great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making meaningful impact on the lives of our citizens. Apply now and enjoy our superior benefits package, which includes 13 paid holidays, 12 sick days, and 3+ weeks of vacation to start!Responsibilities include but are not limited to:
Oversee and supervise team of 8 Customer Representative Associate II – MV positions.
Assist with questions and provide guidance to subordinate staff
Evaluate employee performance and coach employees in meeting performance standards.
Establish work objectives and assess progress.
Initiate, recommend, and/or make hiring, disciplinary, and termination actions.
Plan, assign, instruct, review, and monitor the work of support staff.
Coordinate work with external operational units/programs to enhance efficiency and achievement of operational goals.
Instructs staff on system enhancements or changes and assists staff with resolution of system issues.
Liaise between supervisor and internal and external sources on key matters
Review, evaluate, and provide recommendations on program policies and procedures.
Adapt processes/procedures to meet new and/or changing work requirements.
Establish operational priorities, procedures, and quality assurance mechanisms.
In order to be successful, you must have:
Knowledge of supervisory principles, methods, and techniques.
Knowledge of interviewing principles and techniques.
Knowledge of Maine Performance Management and Appraisal System.
Knowledge of Civil Service system.
Knowledge of the principles of office management.
Ability to develop and recommend operational improvements.
Ability to effectively coach employees and conduct performance appraisals.
Ability to effectively interact with others of widely divergent backgrounds, interests, and viewpoints.
Ability to analyze solutions, reach logical conclusions, and make sound recommendations.
Ability to coordinate and integrate work objectives among several projects and/or operational units.
Ability to apply to non-routine individual cases an explanation and interpretation of applicable rules, regulations, and policies.
Ability to effectively plan and adjust work operations to meet planned and unexpected change.
MINIMUM QUALIFICATIONS:
Training, education, or experience in administrative support work that demonstrates:
competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills,and
the ability to use independent judgment, initiative, and discretion to make determinations on varied matters.
Preference will be given to candidates who have:
Management experience in office setting
Prior leadership experience in an office environment or customer service
Supervision of at least 8 employees
Training and development of staff
Development and implementation of specialized programs
For more information or questions, please contact:Matthew Dudley (Matthew.S.Dudley@maine.gov) or call (207) 441-4512.Why join our team?No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.Thinking about applying?Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.
