The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.Primary Responsibilities include (but are not limited to):Specific duties for this customer service role include, but are not limited to:Providing support in the store recruiting process by assisting the Store Manager on final employment decisionsSupervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignmentsCoaching service department teammates on all operational issues of working the process within the ISI systems and service standardsWorking directly with customers in areas of sales, service, customer opportunities, adjustments, etc.Evaluating performance and productivity of all service department personnelManaging parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when neededEnsuring store safety, including the use of and maintenance of safety equipmentEnsuring equipment/hardware layout and positioning within the service departmentSupervising shop area, equipment and teammates for compliance with company safety procedureCoaching personnel on enforcing wheel torqueing processEnsures that proper inspections are being conducted
