Manage full-cycle international and domestic freight forwarding operations (air, ocean, and inland)Oversee import and export documentation and customs clearance proceduresCoordinate with warehouses to ensure accurate cargo receiving, storage, and dispatchArrange and track transportation schedules with trucking and shipping carriersPrepare and verify commercial documents (BL, AWB, invoice, packing list, etc.) for compliance and accuracyHandle billing processes including issuing invoices (A/R) and verifying vendor invoices (A/P)Monitor and analyze job profit and loss (P&L) to ensure margin targets are metConduct settlement processes and ensure timely closing of shipmentsMaintain accurate records in internal TMS/ERP systemsCommunicate effectively with customers, vendors, and internal management to resolve issues promptlySupport problem resolution related to delivery, damage, or loss
