Core Competencies: Intermediate Technical Skills: Enhanced proficiency in optometric tasks, including accurate lensometry and pretesting.Effective Communication: Ability to convey complex information to patients clearly and empathetically.Sales and Customer Engagement: Strong sales skills with a focus on upselling and customer retention.Inventory Management: Competence in managing stock levels and understanding product range. Conducting monthly audits. Quality Assurance: Commitment to maintaining high standards in all aspects of patient care and service delivery. Key Deliverables:Effectively manage inventoryEnsuring optimal stock levels of frames.Conduct pretesting and patient tech work with less than 5% error rate.Maintain or improve the rate of five-star Google reviews. KPIs:Capture Rate: 45%Multi-Pair Sales: 10%FYS on Contacts: 65%Customer Satisfaction Rating: 85%5 star Google Reviews : 3 per week
