HOW YOU WILL MAKE AN IMPACT -The Retail Sales Administrator is responsible for managing the daily activities necessary to create and maintain sales and service of a well- established tire dealership. The primary goal of this position is to maximize sales revenue, exceed the expectations of our customers by providing exceptional customer service. The Retail Sales Coordinator will be the first line of contact with the customer and is charged with resolving tire issues, service problems and reducing downtime for our customers.
Responsibilities:
Manage the daily activities inside a premium commercial tire dealership. These activities include but are not limited to:
1. Support inbound calls and orders; provide order entry and logistics assistance for the outside sales associates.
2. Demonstrate excellent phone and customer service skills to interact with internal and external customers
3. Determine / understand customer needs through qualifying and needs assessment.
4. Persuasively upselling ancillary drivers by recognizing opportunities and explaining benefits.
5. Receive and enter all incoming calls for immediate dispatch of service vehicles
6. Act as a liaison between the servicing location and the customer
7. Communicate with Manager and Supervisor daily.
8. Relay work orders to service managers to complete service request.
9. Start work orders and invoice as required.
10. Assist in verifying all incoming and outgoing product for accuracy in terms of amount, size and type, informing management of inventory and supply shortages as well as assisting in actual periodic inventory counts
11. Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery
12. Abide by all Company safety policies and state and federal transportation regulations
13. Reconcile monthly inventory.
14. Process and administer inventory receiving and deliveries
15. Assist in quarterly inventory while maintaining security of products and control measures.
16. Must be available to work rotating shifts, potentially nights and occasional weekends.
