DescriptionJob Summary: Responsible for providing effective guest experience for all web inquiries regarding online merchandise or service orders by using excellent, in-depth knowledge of the agency’s available products. Essential Functions: · Responds to customer web inquiries regarding online merchandise or service orders· Assists customers with product selection, order placement, order confirmation, product/promotion questions, shipping status, returns, etc.· Provide exceptional guest experience via web, phone and in person means.· Share product knowledge and provide recommendations on product purchases· Coordinate in person guest order pick-ups.· Assist with loading guest in person order pick-ups· Ensures prompt and proper resolution of customer concerns and/or issues; Escalates and engages management in customer complaints and resolutions· Create and maintain customer loyalty by offering excellent service· Meet with management regularly to discuss opportunities for improvement· Recommends potential products to management by collecting customer information and analyzing customer needs· Other duties as assigned.Job Requirements and Qualifications:
High School Diploma or GED required
Minimum of one (1) year of experience in online sales or online customer service
Demonstrate sound judgment and a high degree of personal/professional integrity
Detail oriented with the ability to work in a fast-paced environment
Organized and a strong aptitude to follow tasks through to completion
Excellent active listening and time management skills
Excellent written and oral communication skills
Maintain dependable transportation and communication devices
Proficiency with software, including MS Office Suite
Working Environment Conditions/Requirements:
Must be able to stand and/or walk for extended periods of time, bend, reach and grasp, tolerate environmental issues such as dust, heat and cold, as well as meet all physical requirements to perform the duties
Ability to work flexible hours, including weekends
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
