Service Account Representative (Multiple position)Powder Springs, GA6+ month contract with high potential for extension and can convert to permanent.Pay range: $18 -21/hr.Our Fortune 500 client (One of the world's largest Electronic Manufacturing companies) in Powder Springs, GA is looking for hardworking, motivated talent to join their innovative team.Are you a Service Account Representative with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait apply today!PRINCIPAL RESPONSIBILITIES:
Communicates with store managers, maintenance personnel, and other customer personnel as needed.
Applies customer specific Rules of Engagement (ROEs) to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
Ensures ROEs are understood, communicated, and executed by our fulfilment team (Area Service Managers, Project Administrators, Technicians, etc.)
Coordinates and communicates fulfilment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
Maintain customer records using Hussmann and customer based automated systems.
Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
Provides ETAs, fulfilment updates, and problem resolution to team and customers as needed.
Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
Additional responsibilities as assigned.
EDUCATION REQUIREMENT: MUST HAVE HS DIPLOMA PREFERRED: ASSOCIATE DEGREE MINIMUM YEARS OF EXPERIENCE NECESSARY: 0 - 5 YEARSADDITIONAL INFORMATION:
(e.g. physical demands, confidentiality requirements, travel requirements)
Work effectively in diverse team and fast paced environment.
Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
Strong communication skills, verbal and written, required.
Intermediate to advanced proficiency in Microsoft Office Suite.
Strong organizational, time management skills.
Able to meet short- and long-term deadlines.
Must be flexible to work outside normal working hours and weekends as required.
Are you interested ? Please click apply button!If you are not available or if this is not the right role at the moment, please share the job description with your friends and let us know if any of them show interest.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
