VCA Webb Animal Hospital is seeking an experienced Client Service Representative to join our team full-time.At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.About UsWe are a 2 doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Rincon, GA.Check out our website here: https://vcahospitals.com/webbWhy We Need YouAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
At VCA Webb , we are looking forward to welcoming you, your dog, and your cat. Everyone on our staff believes that the better we get to know you and your pets, the better we can provide the best possible health care for them. In fact, when you come in, you'll see exactly why our veterinarians are praised for their kind and thorough care. We enjoy being the one you rely on to give your pet the medical care and attention they deserve. So come in today and let us be the one to be there for you and your pet today, and everyday.VCA Total Rewards Benefits Package:
Access to the people and financial resources of a large veterinary community
Growth & leadership opportunities
Medical, Dental & Vision
Career development programs
Veterinary Technician education tuition support and scholarships
Generous hospital discounts and product discounts
Employer-paid life, long- and short-term disability insurance
Paid vacation and sick time
Paid parental leave
401(k)
Free mental health resources and wellness subscriptions (Headspace)
Infertility benefits
Competitive wage
Compensation: Is based on skill set and experienceInterested in this opportunity?Apply!We look forward to hearing from you.The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.comIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
