We take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Scope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service for the Ocean Department in Savannah, GA. This is not a remote position. All candidates are subject to a background check.Major Duties and Responsibilities
Operations/Industry Knowledge
Customer Service
Vendor Relations
Procedure and Productivity Standards Adherence
Accounting
Accurate and Timely Billing
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Ocean Files and managing report
Meet compliance at all times to regulations internal and external in accordance with government regulations
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Preferred 6 months to 1 year related experience and/or training; or equivalent combination of education and experience; Accepting applications from recent college graduates
Understanding of ocean documentation process is a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Microsoft 365 Products)
Attention to Detail
Fluent in English
Reporting Structure
Ocean Lead Agent, Supervisor and/or Manager
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
