Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAre you ready to embark on an exciting career as a Customer Service Representative I? Look no further than Thermo Fisher Scientific Inc.! We are a world-class company known for our exceptional products and services. Join our team and be a part of our ambitious mission of enabling our customers to make the world healthier, cleaner, and safer.Location: US - RemoteSchedule: Monday-Friday, 9:30am - 6:00pm Local timeHome Office : Wired Ethernet connection to internet is required (no Wi-Fi)As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. Your main responsibilities will include:
Responding promptly and efficiently to customer inquiries via phone, email, or chat
Resolving customer complaints and ensuring customer satisfaction
Processing orders, forms, applications, and requests accurately and promptly
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with internal departments to ensure customer needs are met
Identifying and assessing customers' needs to achieve effective solutions
Providing product information and recommendations to customers
Maintaining a high level of product knowledge to assist customers effectively
To be successful in this role, you must possess the following qualifications and skills:
A proven track record of delivering flawless customer service
Excellent communication and interpersonal skills
Excellent problem-solving skills and a customer-centered approach
Ability to multitask and prioritize tasks in a fast-paced environment
Proficiency in using customer service software and tools
Equivalent experience or a high school diploma; additional certification or training is a plus
Home Office: Wired Ethernet connection to internet is required (no Wi-Fi)
What sets this opportunity apart is our commitment to fostering an inclusive and collaborative work environment. At Thermo Fisher Scientific Inc., we value diversity and believe that a diverse workforce drives innovation and success. As an equal opportunity employer, we welcome applicants from all backgrounds and walks of life.We are also committed to providing reasonable accommodations and adjustments to individuals with disabilities to ensure their equal participation in the recruitment and selection process. If you require any accommodations or adjustments, please let us know, and we will be happy to assist you.Join our exceptional team and be a part of our mission to make a positive impact on the world. Apply now and seize this unique opportunity to grow professionally and contribute to a world-class organization!Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
