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Job DescriptionField Services Engineer IIR-01214877About Thermo Fisher ScientificThermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands – Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com .Location/Territory: Atlanta, GAPosition Summary:The Field Service Engineer (FSE) will conduct laboratory instrument repairs, upgrades, troubleshooting, installation, and preventative maintenance at customer sites. The FSE will primarily handle an assigned territory, but will provide service in other territories as needed.Key Responsibilities:
Perform repairs, preventive maintenance, upgrades and installs of laboratory instrumentation
Must have excellent customer-facing skills and prioritize customer satisfaction
Maintain inventory and administrative records in a timely manner
Assist in the development and improvement of service processes and information
Assist other Field Service Engineers with troubleshooting and problem resolution
Resolve technical issues with hardware, firmware and software
Must be proactive in resolving instrument issues before they become chronic by finding a root cause and developing a course of action
Remain current on equipment/tools through appropriate training, manuals, technical bulletins and other relevant materials
Ensure accurate communication and/or documentation for product complaints per SOP
Maintain records and reports, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions
In addition, other duties may be assigned as the business need warrants.Minimum Requirements/Qualifications:
Must have associate’s degree in electronics, engineering, biomedical technology or other applicable field of study. Bachelor’s degree in engineering or technology preferred
Minimum 2 years of experience with related science, engineering and/or customer skills
Ability to handle a large territory and perform service training, customer training, support and repair of laboratory equipment
Non-Negotiable Hiring Criteria:
Must be able to travel at least 75% with overnight stays
May be required to travel to customer sites with as little as 24 hours notice
Must be able to take at least 10 paid on-call weekends in a year
Must be able to lift up to 50 pounds on a routine basis
This position has not been approved for Relocation Assistance.Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodationThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
