The Erosion Company (TEC), the Southeast’s fastest-growing erosion control company, is adding a Field Services /Area Quality Manager (AQM) to its Heavy Civil travel team. AQMs are responsible for the TEC field crews, mentoring and motivating crews to reinforce TEC’s commitment to meeting the highest level of customer service and quality. Responsibilities:
Travel 90% of work time.
Manage field crews – Schedule daily work to meet customers’ needs as efficiently and quickly as possible.
Train, coach, and discipline employees to optimize productivity and output.
Ensure crews have what they need to perform their work, both materials & instructions.
Provide on-the-job training and feedback to improve crews’ performance.
Manage multiple projects – Visit work sites daily to assess the quality of work and ensure customers’ needs are met.
Review work orders daily to ensure that the completed work is captured and billed accurately.
Understand and apply benchmarks related to labor costs, material costs, and job margins to continuously improve project results.
Account management and customer service – Develop customer relationships by understanding client expectations and specifications, timely responding to issues, and identifying solutions.
Learn the erosion control requirements for municipalities where TEC is engaged and advise clients on those standards.
Business development – in cooperation with the sales team and members of management, assist in winning business with new customers and growing business with current customers.
Meet with customers to solicit feedback on TEC’s performance. Serve as the primary point of contact for existing clients and create orders for new work accurately and timely. By participating in TEC training, external educational opportunities, and industry organizations, become an expert in your field and offer that expertise to TEC’s clients.
Required Skills:
Able to prioritize tasks and communicate information in a fast-paced environment.
Able to Adapt and respond to changing deadlines.
Strong customer service/account management skills
Strong team management skills
Good aptitude for math and general analysis
Comfortable with MS Office (Word, Excel, Outlook)
Must have a valid driver’s license and three years of verifiable Motor Vehicle Record (MVR)
Must pass a DOT Physical and Drug Screen.
Experience:
2-5 years of “exterior” construction (grading, erosion control, landscaping, development) preferred.
Field and/or team management
Demonstrated success in customer service/account management.
TEC Offers:
Competitive compensation package: base plus incentive compensation for the achievement of goals
Competitive benefits package: health, dental, vision insurance, and 401k.
Paid time off; paid holidays
Car allowance and fuel card
Initial/Ongoing training
Opportunities for advancement
An Equal Opportunity Employer/AA Employer M/F/V/D
