We are hiring a full-time assistant shop manager for our busy flower shop, based in Kaimuki, with our retail location in Waikiki. The ideal candidate has a good balance of leadership, management skills and artistic skills. This is a really fun and fulfilling job because you get to be part of people's most special days of their lives. It is fast-paced and full of creativity and excitement.
This is a long-term position with room for growth. We are very passionate about what we do, and needless to say, the ideal candidate is also obsessed with flowers, just like us.
This position requires you to have an 808 phone area code, as well as being an Oahu resident for at least 3 years, with a good understanding of local culture and traditions. Huge plus if you have experience working with flowers, but I'd prefer you have management experience moreso than flower experience.
We are willing to train the right candidate if you don’t have experience in this industry, because reliability, being on time, energy, coachability and communication skills are the most important traits. Our busiest days are Friday, Saturday and Sunday, so you are required to work at least one of those days, but preferably two of those days, especially during training.
Requirements
Reliable, stable personality and character
Solid working vehicle with up-to-date registration and insurance (we reimburse for mileage)
Current Driver’s License
Ability to legally work in the state of Hawai’i
Excellent attention to detail
Good driving and navigation skills
Good problem-solving skills
Excellent written, spelling and speaking skills
Professional and friendly demeanor
Great interpersonal and leadership skills
Ability to manage time well to make sure orders are delivered on time
Learner mindset and heart of service
Polite, kind and patient
Wearing nice family-friendly dresses when client-facing (strict dresscode)
Ability to pay attention to detail and commitment to excellence
Being punctual
Positive mindset and calm demeanor
Ability to work with different backgrounds and cultures
No flower allergies
Responsibilities
Managing day-to-day order schedule on our florist software and website
Managing online team portal for task management
Checking and replying to customer and team emails
Communicating directly with customers with 5-star customer service
Routing and doing deliveries to accounts, recipients and customers
Managing inventory and making sure flowers are promptly hydrated and stored when received
Fridge space management
In-house florist skills must be learned so you can train employees on proper techniques
Quality control on flowers
Floral design (happy to train you on that if you don’t have experience)
Work with suppliers to arrange pickups, deliveries, and drop-offs on schedule
Managing waste removal with our waste removal person for the shop once a month
Some shop errands as needed
Supply inventory management and ordering with suppliers
Managing our lei stand inventory and pickup orders
Shop maintenance and cleaning management (can also be delegated to staff and assistant)
Shop camera and lei stand camera battery and stand supply management
Pay Structure
Depends on experience. Without experience, your base hourly pay is $17.50, and once trained pay goes up to $20 an hour. This is an independent contractor position, with a consistent schedule that allows you to have work life balance. We reimburse $0.50 per mile, plus you receive a percentage of all deliveries you complete, AND you receive delivery tips as well. After three months, once fully trained, we do revenue sharing on the lei stand and wholesale flower lady sales, which will put you at about $25-35 an hour or more, depending on your level of proactiveness and ability to manage the shop well. This balances out to about $1000 a week, can fluctuate a little but it's very consistent.
About Us
Honolulu Flower Lady, founded in 1991 by the legendary Hillarie Hamilton, is Waikiki’s top-rated florist on Google. We are celebrating 33 years this month! We are the famous flower ladies of Waikiki! Our lei stand and delivery service is open 7 days a week, 8am to 9pm. We provide full-service florist services, as well as daily flower lady service in the hospitality industry. We have 6 in-house staff members, 6 leimakers, and 5 retail flower ladies who provide hospitality service. Visit our website honoluluflowerlady.com for more information on what we sell.
Please email us with your updated resume and cover letter. Please include at least two personal and two professional references.
Thank you for your interest and we look forward to connecting with you.
