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Concierge and Guest Services Specialist
Are you a ‘get it done’ person. Do you love interacting with people from all over the world? Are you a high energy professional with a passion for creating Maui vacation experiences? Maui Beachfront Rentals is looking for a Concierge to join the team.
Maui Beachfront Rentals is one the longest standing successful vacation rental management companies in Hawaii with over 32 years of experience in West and South Maui. A generational family owned and operated business with great culture and diversity, and a fun, productive, and empowering work environment.
For our West Maui office, please send resume.
Full-timeSchedule based on a 40 hour week.Part time is available
Benefits:Health insurance. Opportunity for growth
Schedule:Hours are 8am-5pm based on a 40 hour week.Part time considered.
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Work Location: On Site at Main office is in Lahainais required.
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Availability to work weekends is a plus
Who we are looking for –
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You have demonstrated skill in customer service and guest relations
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You have exceptional observations skills with a high attention to detail
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You have initiative and take pride and ownership for your work
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You have high follow through and see things to the end
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You maintain a professional appearance at all times
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You are familiar with the different resorts and their policies
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You are familiar with the different island activities offered
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You know your limits and can communicate with specialists and contractors to get the job done
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You are proactive and engaging in ensuring the best possible experience for our guests
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You are comfortable using a Windows 11, software, and web applications in your day-to-day
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You have experience in social media marketing and management
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You are a strong and responsive communicator over email, phone, and text
What you will work on -
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Reservations, bookings, guest management and experience
You will be responsible for the entire guest life cycle from sourcing leads, through their stay, to well after their departure, keeping guests engaged withour Ohana.
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You will take detailed notes and data entry on all inbound phone conversations for an airtight experience between all concierge specialists and guests
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You willmonitor email and booking platform inboxes to respond to information and booking requests
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Using your local Maui knowledge, upsell and market our other properties or dates if we cannot satisfy initial requests
You will communicate maintenance concerns from guests with our field techniciansand accounting to solve problems.
You will keep high awareness of the schedule to coordinate changes with housekeeping and inspections.
