Honolulu sailing catamaran is looking for a dedicated and highly motivated individual to manage ticket booth sale and reservations. The ideal candidate should have a strong customer service orientation, with a preference for experience in the tourism industry. Proficiency in Microsoft Word, Excel, and Outlook is required, along with excellent multitasking abilities. Reliable transportation is essential, and availability to work weekends is a must. This is a full time position.
Interested applicants are encouraged to provide their contact information, resume, and references for consideration. Serious inquiries only.
Responsibilities:
Conduct outbound calls and answer incoming calls to promote and sell reservation services
Address customer inquiries and concerns with exceptional customer service
Communicate effectively in English and maintain professional phone etiquette
Analyze customer needs to recommend suitable reservation options
Upsell additional services to enhance customer experiences
Collaborate closely with the Manager to ensure guest satisfaction and revenue optimization
Requirements:
Preferred experience in outbound calling or sales
Fluency in English
Strong communication skills for customer interactions
Excellent phone etiquette and professionalism
Ability to analyze customer needs and provide suitable recommendations
Customer service focus on delivering exceptional experiences
Thrive in a fast-paced environment
Proficiency in Microsoft Word, Excel, and Outlook
Benefits:
Competitive salary
Medical, Vision, and Dental insurance coverage
Employee discount
If you are a motivated individual with strong communication skills, sales experience, and a dedication to exceptional customer service, we invite you to apply for the Customer Service Agent position and be part of our team. Apply now!
