job title: Front Desk Associate
Position Title: Front Desk
To APPLY:
Please send a resume or job history
Position Summary:
The Front Desk Agent (Customer Excellence Associate)
Essential Duties and Responsibilities:
1) Manage the guest registration process including checking in/out guests, using the computer, and issuing keys.
2) Answer telephone/courtesy calls in a professional and courteous manner.
3) Research and provide information on local activities, dining, and attractions to owners/guests.
4) Provide program information and confirm reservations as requested by owners.
5) Dispatch guest’s requests to other departments such as maintenance and housekeeping and follow up to confirm all tasks have been completed.
6) Maintain service request database.
7) Maintain operational files and data bases. Requires data input, and filing.
8) Maintain petty cash transactions and bank.
9) Encourage owners and guests to complete survey
10) Other duties as assigned.
Qualifications:
Education: High school diploma, GED, or equivalent experience.
Detail oriented with good organizational skills.
Proficiency with MS Excel & Word and general computer operation skills.
Excellent verbal communication skills in person and via telephone.
Ability to work independently with minimal supervision.
Ability to demonstrate good judgment when dealing with owners and staff members.
Basic math, inventory, and cash handling skills.
Must be able to work a flexible schedule including weekends and holidays.
Physical Demands of the Position:
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, crawl, or occasionally lift 10 – 25 pounds with or without reasonable accommodation.
