Job Summary:
Serves as telephone support staff for sales and service departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Essential Job Responsibilities:
Inbound and Outbound Calls - Answers all inbound Guest center calls – sales, service, parts, and body shop. Makes outbound calls inviting guests to the dealership and to recall guests, owners who have missed the first service. Contacts all no-shows to reschedule missed appointments, same day of missed appointment. Advises customers on special-order parts status, appointment reminders, and recall campaigns.
Customer Service – Provide an awesome Guest Experience and make CSI follow-up calls.
Works directly with service manager and service driver, personnel contacting customers for service opportunities.
Participates in Tony Group activities with product knowledge and informational sessions.
Additional Responsibilities: Adhere to the Tony Group Standards
SMILE: be positive and respectful to everyone
GREET: greet everyone within five feet
HELP: help every guest or find someone who can
THANK: remember to always thank the guest
GOLD: Go for Gold (Grand Opening Look, Daily)
Required Skills/Abilities:
Good verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent Customer service skills.
Education and Experience:
High School Diploma or equivalent
One month of related experience.
Strong telephone skills required.
Physical Requirements:
Regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision.
