Customer Service Representative

Customer Service Representative

07 Feb 2024
Hawaii, Hawaii, 96801 Hawaii USA

Customer Service Representative

Description Customer Service Representative Opportunities!Robert Half has an opening for an articulate, highly-skilled Customer Service Representative in the growing Transport industry. This will be a fantastic next step in your career. Be prepared to come into a dynamic and fast-paced environment in this role. This short-term contract / temporary Customer Service Representative position in Honolulu, Hawaii could be perfect for you! Please call Kenji Nakano to discuss qualifications at 808.452.0265Your responsibilities

Receive and send written business correspondence

Offer friendly, accurate customer service in a timely fashion

You will likely support business development and client referral goals by actively cross-selling and referring customers

Handle incoming telephone calls

Requirements

Less than one year of experience preferred

Proven computer skills

Customer service experience desired

Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

Proficiency with Microsoft office applications

Upbeat, positive attitude and an approach to work rooted in professionalism

Excellent oral and written communication skills

Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

No stranger to performing extensive research to resolve complex customer inquiries

Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Customer service and office administrative skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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  • Summary Serves as a regular part-time Lead Hotel Customer Service Agent in the Front Office Department of the Hale Koa Hotel. The first cutoff will be on February 9, 2024. Subsequent lists of applicants will be pulled at the request of the Selecting Official. Local candidates will be reviewed first at PCS is not authorized. If determined that the area of consideration is to be expanded, all candidates wil be considered. Responsibilities As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation. Ensures manager\'s directives and plans are communicated and followed and provides status and information reports as required. Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc. As working leader: Warmly welcomes and interacts with arriving guests and visitors. Checks in and out guests in support of the front desk reception service on an as needed basis. Assigns guest room, accepts payment, gives receipt and room keys. Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund. Cashes travelers and personal checks and secures credit card authorizations. Sells hotel services such as tickets for events and shows. Provides information on the various hotel services, programs, offerings, and local points of interest. Answers guest inquiries on the general lodging layout, parking, and room features. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Performs all related clerical tasks associated with the above functions. Requirements Conditions of Employment Qualifications Work experience in the hospitality industry that demonstrated the ability to perform the duties as stated above with minimal supervision. Must be able to exercise tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner. Must have the mathematical ability to add, subtract, multiply and divide at the level necessary to complete required reports and the ability to use office automated equipment in the performance of the required duties. Must have and maintain a personal appearance of being neatly dressed and groomed. A uniform is provided. Must have a friendly, courteous attitude around guests and co workers and be knowledgeable and able to provide information on the local area and points of interest. ONLY THOSE CANDIDATES MEETING HIGHLY-QUALIFYING CRITERIA WILL BE INITIALLY REFERRED. IF MANAGEMENT DOES NOT SELECT A HIGHLY-QUALIFIED CANDIDATE, THEY MAY REQUEST AN ADDITIONAL REFERRAL INCLUDING ALL QUALIFIED APPLICANTS. HIGHLY QUALIFIED CRITERIA FOR THIS POSITION ARE: Possess knowledge and/or experience of the OPERA system. Education Additional Information Additional selections may be made from this vacancy announcement for up to 90 days after the closing date. Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest. Please check out our application information kit to view additional information you may find useful when applying for our jobs.

Job Details

  • ID
    JC51013393
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Robert Half
  • Date
    2024-02-08
  • Deadline
    2024-04-08
  • Category

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