Aloha Mixed Plate, an iconic local style restaurant established 30+ yrs in Lahaina has reopened at it's original location on Front Street. Serving delicious local food at affordable prices, we are excited to serve our local community and visitors. This location with a million dollar view is a great place to call work with great benefits, and we look forward to hearing from those who are interested in the various positions we have to offer.
The Floor Manager is responsible for every aspect of the guest's and staff's experience. Duties include training staff, greeting guests, resolving customer complaints, providing hands-on help to service teams, leading daily pre-shifts with staff, identifying and maintaining par supplies supply. Participate in Staff and Management Meetings. Establishes and maintains excellent communication and relationships with staff. Familiar regular customers by name and tracks their preferences.
The ideal candidate for this position:
Restaurant experience strongly preferred
Has worked in a high-volume restaurant service environment
Has an appreciation for and working knowledge of really good food
Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
Has a reputation for excellent relationships with customers, vendors, floor and Kitchen staff
Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success
Experienced in training and development of staff members
Is self-directed and able to work independently, as well as be an integral member of the management team
Ability to deliver a positive Experience to every customer.
Available to work holidays, weekends, events, and other peak periods of the restaurant
Available to work 40 hours a week
Performance Characteristics:
Inspires enthusiasm!
Organized
Trains with effectiveness
Performance Expectations:
A Floor Manager is responsible for every aspect of the guest’s and staff’s experience. The Floor Manager reports to the
Restaurant General Manager.
Participate in training and performance reviews for service staff, following the standards set for the restaurant using
the passport as a base guide
Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and
service levels
Resolves any customer complaints that are “passed up” from staff and/or asks for help from a Floor manager,
General Manager, Food and Beverage Director or Partner
Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts
between or within teams
Greets guests and delivers positive experience to each
Familiar with repeat customers by name and tracks their seating and dining preferences
Passes all training requirements required of front line staff positions within 6 months
Helps maintain inventory of service products, glassware, silver, uniforms, bar inventory
Leads service staff in cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures,
coordinating with the Chef and cleaning crew
Updates Point of Sale systems as needed
Leads daily pre-shifts and attends monthly staff, management and company meetings
Establishes and maintains good communication and a positive working relationship with other leadership members
within and outside of the restaurant
Example of Job Tasks:
Maintains Inventory/orders
Assign duties, responsibilities and work stations to employees in accordance with work requirements
Estimates ingredients and supplies required to maintain flexible pars – based on business demands
Analyze operational problems such as waste, theft and over portioning and communicate/suggest procedures to
alleviate these problems
Maintain an updated study guide
Recommend measure for improving work procedures and worker performance in order to increase service quality,
efficiency and enhance job safety
Creates weekly work schedules
We offer an excellent benefits package including medical, dental, vision, drug, 401(k) with company match, Aflac, flexible spending, paid time off after qualifying, flexible schedules, employee meals, employee discounts and more.
Please apply here: https://nahoalohaekolu.applicantpro.com/jobs/3281871
