JOB DESCRIPTION - KAPAA TEAM LEAD
Job Overview:
The Team Lead position (Assistant Manager) is pivotal for the success of any Holey Grail location. Team Leads are responsible for collaborating and supporting the Shop Lead (Manager) to build and nurture a positive team culture, ensure exceptional hospitality and product, lead hands-on training, and support day-to-day operations to reach or exceed shop goals.
The Team Lead spends the majority of their time leading on shift, motivating and coaching the team, ensuring quality product and guest experience, and managing tasks and breaks needed for successful operations.
Responsibilities:
Team Culture:
Exemplify and utilize Holey Grail’s Leadership pillars to build a positive work space where teams thrive and the contagious feel-good vibe magnetizes guests to return.
Lead with gratitude: We know that practicing gratitude invites joy into our lives. Joy positively impacts our team culture and guest experience. We are the sum of our parts; appreciation and care for each part makes us w(hole).
Guide with humility: learn and evolve together, roll up your sleeves and work alongside the team, stay open to feedback and new ideas, ask for help, practice a growth mindset
Practice courage: Lean into difficult conversations with empathy and clarity, normalized feedback loops assist in our evolution
Embrace celebration: focus on our strengths, celebrate small wins, add a dose of humor
Team Development & Leadership:
Collaborate with the Shop Lead to ensure new and existing team members are successfully trained utilizing training materials and platforms
Assist with hiring and conducting hands on training, platform progress, and check-ins for all team members
Coaching teammates to be their best giving positive and constructive feedback
Uphold shop standards and ensure team members are utilizing checklists and resources appropriately
Foster a positive work environment through growth and development
Find ways to build in appreciation and celebration for team members i.e. positive shout-outs on sling
Be the role model for operational excellence to your team, consistently exemplifying Holey Grail values and culture to positively reinforce exceptional product and guest experience
Business & Shop Operations:
Assist in leading day to day shop operations in tandem with Shop Lead to drive strong and ever-improving performance to meet or exceed financial KPIs and shop goals
Follow and uphold compliance of company, local, state, labor and health department policies for all team members
Master of Shift Lead and Donut Prophet roles; consistently role modeling exceptional skill and attention to detail of preparation, operations, cleanliness, and guest experience
Assist with completing purchase orders, inventory counts, and tip pooling distribution
Assist in creating a thoughtful work schedule for your team that balances individual, team, and shop needs while meeting our goals for efficiency and guest experience
Ensure daily prep and tasks lists are made and completed in a timely manner
Ensure high standards of product quality, taste, and aesthetics for every donut, drink, and food item served in your shop
Ensure every guest has a wonderful, hospitable experience
Ensure merchandise is well stocked and beautifully displayed
Monitor break times to ensure that team members take adequate breaks per local laws and regulations.
Communicate essential information in a timely manner and maintain confidentiality when appropriate
In the Shop Lead’s absence, take the lead on solving immediate issues and doing damage control, ensuring every guest leaves satisfied
In the Shop Lead’s absence, take the lead to serve and positively engage influencers and media
Collaboration:
Collaborate with the shop lead and team to strategize the implementation of product launches, team development, shop goals, areas of opportunity, and financial performance
Collaborate with the Holey Grail marketing and support teams to creatively engage influencers, your community, drive new customer growth, and deepen relationships with returning guests
Assist Shop Lead in providing timely documentation of feedback given to team members, time and attendance, status changes, injuries or safety issues, and other required documentation
Assist the Cafe Success team to improve training and guest reviews by providing feedback and insights
A Team Lead is:
A role model who exemplifies and reinforces Holey Grail values
A strong and dedicated people leader who both supports and challenges teams to be their absolute best
Dedicated to diversity and inclusion and ensuring all team members feel valued and safe
Takes accountability for all aspects of their job and related jobs across cross-functional work.
Able and willing to coach others by giving positive and constructive feedback, as well as welcoming feedback in return
Obsessed with hospitality and experiences - anticipating the needs of others, deeply empathetic, and filled with a spirit of gratitude to both guests and your own team members
Never satisfied with the status quo and always looking to improve
Articulate and effective in written and verbal communications to people at all levels of the company
An enthusiastic collaborator who enjoys drawing upon and learning from the input of other Holey Grail team members
Efficient time management skills, with the ability to multitask, delegate, and lead effectively
Flexible and creative in problem-solving
Able to assist with extra tasks, as needed, or when Shop Lead is unavailable
Able to perform maintenance tasks and train on those tasks, such as changing the fryer oil, cleaning the hood vent, and other tasks depending upon the locations.
Qualifications:
2+ years of retail/hospitality experience with a strong preference for coffee, food & beverage
Retail management/supervisor/shift lead experience
Available for full-time work required including variable hours and/or holidays
Available to work opening and closing shifts
Available to work at least 2 out of 3 weekend shifts from Friday - Sunday
Confident using computer programs and/or the ability to quickly learn Google Drive (Sheets, Docs, Calendar, etc.)
A passion for Holey Grail’s concept and mission
Ability to lift, push, pull up to 50lbs
A valid driver's license and a vehicle
Existing Food Handler Certification is a plus
Comfortable operating commercial kitchen equipment such as dough mixers, blenders, and donut fryer
Benefits:
Medical, dental, and vision coverage for full-time employees
Paid Time Off and Parental Leave coverage for full-time employees
Sick & bereavement leave
401K enrollment option
Free Parking
Free donuts and beverages at any of our cafes
Team building budget
Employee Assistance Program
Discounts on Holey Grail Donuts merchandise
Great music, fun vibe, and dancing allowed :)
The starting pay for this role is $21 hour plus tips. This is a non-exempt position, eligible to receive overtime pay and eligible to earn tips.
Holey Grail Donuts is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities: a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace.
We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.
We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale or if doing so could create conflicts of interest.
Job Types: Full-time, Part-time
Pay: $21.00 per hour
Benefits:
Employee discount
Flexible schedule
Shift:
Day shift
Evening shift
Morning shift
Work Location: In person
