Do you enjoy coordinating projects? Are you highly detailed but also enjoy working with customers? You may be a great fit for this role!
We are looking for Scheduling Coordinator to join our growing team. We are looking for someone who is relentlessly detail-oriented and enjoys problem-solving. Even if you come from a different line of work, we are willing to train the right person. If you think you may be a good fit, please contact us!
About Us:
Pacific Mirror and Glass is local, specialty glass contractor who services the entire island of Kauai working on both residential and commercial jobs. Our work ranges from fixing broken windows to high-end custom home jobs, to large commercial projects. We value dedication, hard work, and a positive attitude!
About the Role:
As the Scheduling Coordinator, you are responsible for:
-Scheduling/Dispatching our Technicians for all residential field jobs
-Coordinating jobs directly with customers and contractors and accommodating their timelines as best as possible. We work on tight deadlines so working with a sense of urgency is a MUST.
-Keeping customers updated on the status of their projects - you need to have good follow-through and understand the importance of communication.
-Having a good grasp of the technical aspects of our projects - the job involves much more than simply plugging appointments into a schedule. You will learn about the glazing industry, materials, and methods.
-Being the "last set of eyes" to review glass shop fabrication Purchase Orders to ensure they are made correctly and to specification - you have to LOVE details!
-Providing follow-up on completed jobs to ensure our customers are happy
-Providing support to the Technicians; you are their main point of contact when they're in the field.
-Providing an exceptional "last impression" on our Customers - you are the last person they interact with before their job is closed out
Although scheduling jobs will be your main responsibility, you will also assist with customer service like answering phones, assisting customers, etc. The ideal candidate is willing to learn new tasks and take on additional responsibilities as needed.
Skills Need to Win:
-Be analytical - you don't need to be a math-whiz, but you need to be able to review detailed information and catch things that don't add up
-Have a problem-solving mindset - if things don't go right, do you enjoy coming up with solutions for what to do next
-Be obsessed with details - triple-checking is the norm around here!
-Able to think on your feet and adapt to unexpected situations - things in the field change often
-At least (1-2) year office/clerical experience (preferred)
-Experience with Microsoft Office Applications (Word, Excel, Outlook)
-High level of personal, written, and phone communication skills
-Being willing and able to wear multiple “hats” when needed
Benefits Include:
-A supportive and "team-minded" work environment
-Career advancement opportunities and the ability to GROW
-Dress: Pants and covered shoes - we provide company shirts
-401k with up to 4% company match (after 1-year)
-100% Company-Paid Health Insurance coverage (Dental/Vision/RX/Chiropractic)
-Vacation Pay
-Paid Holidays
-Life Insurance
-Long-term Disability Insurance
-Flexible-Spending Accounts
-Schedule: Monday-Friday (8:00am-4:00pm)
Apply now to join our team! Please go to our website to fill out an application: https://pacificmirrorandglass.com/career/#1640918155547-1ebb4acc-cd4e
We are only considering applicants who CURRENTLY live on Kauai
Please - NO WALK-INS. You must apply online or via email; if you have questions, please call our office
Job Type: Full-time
Full Time Position: 40 per week
