What you will be doing: Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.Create a positive & engaging culture within the Rooms OperationsAssist in regular training, counseling and re-coaching to ensure consistency of service standards.Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.Prepare and distribute relevant reports.  Maintain hotel weekly and monthly statistics.Ensure strict procedures are followed for all cash/credit, check transactions, accounting and banking procedures, issue of keys and guest confidentiality.Apply necessary precautions with regards to the hotel safety and hygiene standardsBe well versed in hotel fire & life safety/emergency proceduresMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the Hotel
