The base salary range for this position is $20.00 -  $22.06 hourly.Every guest’s unique stay experience begins in a customized and authentic reservations experience.  At Mauna Lani, our guests craft their vacations with the guidance of our knowledgeable and friendly reservations sales associates.  Our remote reservations sales associates are responsible for ensuring a superior guest first impression of our unique resorts by complying with Auberge Collection call quality standards while utilizing the reservations lead management system. The remote reservations sales associate will be responsible for exceptional communication skills and reservations accuracy.  In addition, the reservations sales associate will be responsible for supporting the revenue management strategies, which include, but are not limited to:Upselling, promotions, outbound revenue generation, and cross-selling of amenities.Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to the guest history, such as previous stay experience, special occasions, preferences, and other pertinent information.Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.Maintaining complete knowledge of the resort and other information, including the following:All resort facilities/services offered and hours of operationAll accommodations, layout, décor, attributes, and locationsAll studio rates, special packages, and promotionsAll spa treatments and offerings, their benefits, and costsDaily stats, including availabilityEntertainment/special events scheduled on property and in the areaDirections to the resort from airports and other major landmarksGeneral info, descriptions, and directions for local services, restaurants, wineries, and points of interest.Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
