Department Supervisor

Department Supervisor

16 Apr 2025
Idaho, Boise, 83701 Boise USA

Department Supervisor

About the Role

As a Department Supervisor, you will be responsible for for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

Customer Sales & ProfitYou are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.Representing yourself and the H&M brand positively during customer interactionsBe aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on themEnsure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customersFollowing up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiativesEnsure correct routines in fitting room and checkout, including transaction, returns and exchangesEnsure all admin routines for both people and operations are handled in a correct way

Fashion & Trend AwarenessKeep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etcEnsure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team & DevelopmentRetain and share your knowledge and skills with the Store teamCollaboration, planning & teamwork with in-store Visual Merchandiser teamGive & receive feedback with your colleagues to learn, develop & support each otherRegular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etcEnsure all procedures, routines, and legal requirements in all areas of the store are followed

Retail Operations/ Visual & Commercial ExecutionSecure a clean and tidy sales floor and back of house including stockroom areasEnsure high fashion quality, visual and commercial product presentation, with good garment careSecure good stock levels and provide input on allocation to Area teamEnsure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology providedUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout storeUpdating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)Responsible for opening & closing of store daily 

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IF YOU USE YOUR OWN RESUME PLEASE ENSURE THAT YOU INCLUDE THE BEGINNING AND ENDING DATES (MONTH AND YEAR) FOR ALL JOBS LISTED IN YOUR RESUME. Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed below. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position. Military Grades: E-8 GENERAL EXPERIENCE: Include performing duties as a dedicated crew chief. 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Job Details

  • ID
    JC53801889
  • State
  • City
  • Job type
    Full-time
  • Salary
    N/A
  • Hiring Company
    H&M Group
  • Date
    2025-04-16
  • Deadline
    2025-06-15
  • Category

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