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Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Now Hiring - Healthcare Account Manager for a Hospital in Idaho Falls! Must have Healthcare management experienceSalary $60,000 - $64,000 / yearlyThe Hospital Account Manager (AM) is designated as a management level professional with oversight for all security service delivery and related programs for the client. This person acts as the official representative from AUS to the Client and will work to ensure a consistent and superior level of customer service to all client facilities. This person will partner with the client's management to establish and maintain an innovative, high-quality vision for the security program.Scope of Work:This person is responsible for the administration, coordination, planning, development, direction and implementation of the Security Program in accordance with the contract, agreed upon policy and accrediting and regulatory agency requirements. This person will review and act promptly to reports from such agencies, and oversee department policies to conform to appropriate mandates and standards of expectations.· Serve as the leader of security personnel for the account, managing the security staff and overseeing the day-to-day program.· Serve as the immediate point of contact between AUS and the client.· Attend client meetings as agreed upon, to include representation at monthly meetings and daily huddles.· Maintain subject matter expertise in applicable security related subject matter.· Know, adhere to, and enforce standards as listed in the AUS Security Professional Employee Handbook and the AUS Healthcare Standards and Guidelines Manual.· Coordinate the establishment of competencies with the client and validate compliance of all security staff with contractual requirements as well as all applicable national, local and accreditation agency standards.· Review site post orders annually and collaborate needed changes with the client.· Administer JSA's and safety programs annually, outlining site-specific hazards for security officers on assigned shifts including vehicle / driving safety as appropriate.· Monitor, review and analyze information from materials, events, and the environment to detect or assess security related problems and report and act on each as appropriate for compliance and response.· Conduct and report outcomes of annual security program reviews.· Provide subject matter expertise in the development of client policies related to security and the security program. Responsible for implementing, monitoring and reporting effectiveness of those policies and procedures.STAFFING: This person is responsible for maintaining appropriate staffing levels to ensure compliance with contractual obligations.· Provide 24/hour response at client site as required including but not limited to emergency response and discipline issues· Maintain appropriate staffing levels through hiring, training, and developing staff; coordinating needed support services to effectively run the account to meet or exceed financial & operational goals and provide quality customer service.· Maintain weekly operating schedules and complete payroll for assigned security personnel.· Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management. (Budget Income Statement, Scheduling Activity Report, Invoice Aging, Training Summary and Training Detail reports, Overtime Warning, Under Hours, etc…)· Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universals corporate training standards.· Develop and maintain a competent staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)· Evaluate the competencies of assigned staff members and take corrective action where required. This includes ensuring defined training/processes are in place for all officers to maintain defined levels of performance, appropriate licenses and certifications.· Ensures compliance is properly achieved and documented through the creation and maintenance of compliance folders for each assigned security professional. Ensure folders are maintained and available for review by the client and all regulatory and accreditation agencies.CLIENT/STAFF RELATIONS: This person will build, improve and maintain relationships with the client, client staff and employees;· Interface with client executives, physicians, client staff, patients, and visitors to obtain feedback and perceptions.· Handle any escalated security issues or emergency situations appropriately.· Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate.· Assure communication of policies, announcements and job openings through a consistently updated READ file at each site.· Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.· Take a proactive role in communicating with the client and meeting their needs; meet with regularly, identify issues, provide security and technical expertise and solutions. Ensure customer satisfaction.· When necessary, ensure employee terminations are conducted in a professional manner and do not impact client operations.Minimum Qualifications:
Must be at least 21 years of age
- Extensive experience in security or law enforcement or equivalent required. Experience in security in a healthcare facility preferred. A minimum of 4 years' experience in security at a supervisory capacity is required. Military or law enforcement background is preferred
Meet Allied Universal Security Services hiring qualifications:
High school diploma or Verifiable High School Diploma or GED (Certificates of Completion not acceptable)
Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
No criminal charges in the past 7 years. No open/pending charges accepted regardless of level.
Valid guard card/license, as required in the state for which you are applying.
Working knowledge of local, state and federal requirements for a contracted security force in a healthcare environment.
Working knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include: CMS, Accreditation Standards (TJC/DNV/HFAP/CIHQ as appropriate), HIPAA, EMTALA, OSHA, and NFPA.
Ability to analyze problems, determine root causes, and identify and determine results oriented solutions.
Outstanding interpersonal and communications skills (verbal and written), to effectively communicate with patients, patient families, staff members and executives; drafting policy and documenting investigations of incidents; and training staff members.
Experience in hiring, developing, motivating and retaining quality staff.
Previous payroll, billing and scheduling experience.
Ability to handle typical and crisis situations efficiently and effectively.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Idaho-Idaho FallsJob Category: Account Manager, Management
