At Cobblestone Remodeling, the Customer Service Coordinator/Administrative Assistant is the point of contact and provides support for all customers/prospects. The customer service department reviews & qualifies all leads, works closely with the sales team/designers to schedule appointments, stays up to date on all jobs by participating in weekly production meetings, inputs customer info and all project details within our CRM (Monday.com).
Responsibilities:
- Assist in generating quality leads from our marketing efforts.
- Develop sales opportunities via cold call & email for new leads, inquiries and lead rehashing.
- Manage/monitor our lead generation services, such as Houzz, Google, and our own website by connecting with new leads to learn more about their project and schedule appointments with our sales team/designers.
- Handle customer questions/concerns/issues efficiently, professionally and expediently.
- Listen to the customers’ needs and act on them in real time by finding answers to their questions and solutions to their problems.
- Gather/record all information from new lead inquiries by asking necessary questions that are listed on our Lead forms so that we can properly qualify the lead and determine if we offer those services or a good fit for the prospect.
- Follow up & gather customer feedback of Jobs in Progress (daily/weekly depending on the customers’ needs and expectations)
- Manage data for leads and customers within the CRM, ensuring all communications are logged, information is accurate, and documents are attached.
- Be the liaison between clients, salespeople, project managers, and subcontractors.
- Support our other departments on an administrative level. Including: Drafting our president's correspondence, procuring permits, updating certificates of insurance and more.
Schedule: Monday to Friday with occasional weekend availability
Feel free to call 773-661-0606 with further questions.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Shift:8 hour shift
Work Location: In person
