One of my client companies is seeking a DYNAMIC Customer Service Representative to work at their corporate office (Northwest Chicago). Benefits will be provided along with a base salary. Monday-Friday position; 9 am - 5 pm. NEW POSITION!
Previous experience working in a hotel or customer service environment is a plus.
OVERVIEW:
Responsible for providing excellent customer service to clients of a laundry service; mainly hotels are serviced (High Volume).
Handling inquiries about pick-up and delivery schedules.
Addressing concerns regarding garment care, processing orders, resolving complaints, and ensuring a positive customer experience throughout the laundry process, often interacting with customers both in-person and over the phone.
Key responsibilities may include:
Customer interaction:
Answering phone calls, greeting, and visiting with customers in-person to answer questions about
laundry services, pricing, and special instructions.
Taking orders for laundry logistics, accurately recording garment details and desired services.
Scheduling pick-up and delivery appointments.
Handling customer complaints, addressing concerns, and finding solutions to ensure satisfaction.
Order processing:
Properly tagging garments with customer information to maintain order accuracy.
Processing special requests for customer accounts to other department managers.
Updating customer accounts with order details and billing information.
Customer service support:
Explaining and educating customer accounts of laundry care guidelines and addressing questions about
garment types and cleaning methods.
Providing information on pricing and package options when needed.
Following up with customers regarding their orders.
Qualifications and Skills: - EXCELLENT CUSTOMER SERVICE SKILLS NEEDED
Outstanding and effective written and verbal communication skills.
Demonstrate customer service with ability to resolve complex customer issues.
Detail oriented and accurate with completing customer quotes and orders.
Organized with ability to prioritize tasks.
Flexibility to navigate change in customer’s needs.
Organized with ability to organize tasks with flexibility to navigate change in customer’s needs.
Able to work independently within a team environment.
Proficiency with computers and relevant software programs, such as Microsoft Office.
Hands on training.
The high degree of initiative and dynamism, along with strong influencing, decision-making, and
teamwork abilities.
Experience working with customers directly, either online or in person.
Previous experience working in a hotel or customer service environment is a plus.
