AV Collaboration Specialist (3 days remote 3rd shift)

AV Collaboration Specialist (3 days remote 3rd shift)

job summary:

This is a technical position within the Information Technology department responsible for the daily operation, coordination, execution, and support of audio and video conferences and other video-enabled meetings in both the Firm's Conference Centres and other video-enabled facilities in the Firm's or Client offices. The AV Collaboration Specialist is also responsible for coordinating additional resources, both within the firm and with Clients, to ensure delivery of world-class meetings.



location: Chicago, Illinois

job type: Permanent

salary: $72,000 - 85,000 per year

work hours: 11pm to 8am

education: Bachelors



responsibilities:

• Execute all conferencing operations including, but not limited to, connecting all multi-point conference calls, connecting all external videoconference calls, monitoring all videoconference calls utilizing the bridge, pre-testing all external calls, training end users on operation of in-room equipment.
• Coordinate with vendors, service providers, and internal management groups (i.e. network, IT, desktop support) to report and resolve issues as quickly as possible.
• Maintain and update conference schedules.
• Perform on-site or phone support for hardware and software setups for systems, including providing assistance to Firm clients attempting to connect to Firm video conferences.
• Provide white-glove support for desktop-based video conferencing, including approved home-based systems for lawyers and senior staff.
• Meet with executives and other professionals to gather requirements/use cases/details in preparation of meetings/webcasts/events; to ensure functionality and optimal audio/video/content sharing/recording, etc.
• Perform regular checks of all equipment and supporting equipment; track and remediate all issues.
• Document, follow-up and accurately record incident work history utilizing ServiceNow.
• Provide end user training on applicable collaboration solutions
• Maintain understanding of current and new technology
• Fully understand the customer environment and provide recommendations for improvements to meet the client's desired outcome
• Flexible to work overtime, as needed.
• Other duties as assigned. needed.

qualifications:

• Experience level: Experienced
• Minimum 5 years of experience
• Education: Bachelors

skills:

AV Tech

Cisco

Zoom

Teams

Webex

UC

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.