This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.The Director, Restaurant Hardware Solutions, is part of the Restaurant Infrastructure & Operations team within Global Technology Infrastructure & Operations (GTIO). This role reports to the Senior Director and is responsible for leading and growing global restaurant hardware standards, with a focus on market adoption and hardware standardization. This individual will also be responsible for optimizing the hardware standards lifecycle process, from intake through standards definition, including product assessment and selection, testing, communication, and governance structure.This is an exciting opportunity for an expert technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonalds environment.Responsibilities & Accountabilities:Own the Restaurant Hardware Solutions team, providing strategic vision while balancing near-term deliverables.Mentor, lead, and hire a high-performing team with technical and product focus to handle the restaurant hardware product portfolio. Set clear priorities and roadmaps to achieve enterprise goals and important metrics.Develop and deliver a cohesive vision, strategy, and roadmap for the Restaurant Hardware Solutions team. Partner with cross-functional teams to understand and support technology / business needs through definition of evolving hardware standards and lifecycle management processes.Understand McDonald's landscape of restaurant hardware, store formats, market variations, planned restaurant technology innovations (e.g. Edge, IoT), and hardware management / support processes as input to defining the strategy for expansion of global restaurant hardware standards to cover the full restaurant, including bracketry and cabling.Understand global and regional restaurant hardware lifecycle management processes and address opportunities for optimization to reduce time, effort, cost, and resources required to define and lead restaurant hardware standards.Lead assessments and vendor selections to select and deploy new hardware solutions that address the needs of the evolving McDonald’s customer and restaurant environment.Supervise and ensure the quality, security, and usability of all restaurant hardware.Maintain a strategic focus while retaining an appropriate level of hands-on management.Partner with business leaders, technical product managers, and / or engineers to figure out long-term viability of systems/products, from business and technology standpoints.Communicate ideas effectively, verbally and in writing, to a wide range of audiences, including Directors and VPs. Champion a constructive dialogue, harmonize discordant views, and lead the resolution of issues.Develop and maintain relationships with peers to ensure alignment and remove barriers to execution.Decompose significantly sophisticated problems into straightforward solutions. Consistently bring strong, data-driven business and technical judgment to decisions.Remove bottlenecks to enable teams to work independently. Drive team members to proactively identify gaps and opportunities (e.g., services, workflows, tooling).  Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is 168,350.00 - $218,860.00 / per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
