An Events & Education Associate assists guests with making educated and confident shopping decisions through sharing the stories of the people and places behind Eataly’s products as well as advising on food and beverage pairings. Reports to the Events and Storytelling Manager.Responds courteously to guest inquiries regarding availability, usage of products, the range of services, restaurant offerings, classes at Eataly’s Chef’s Table, recipe help and location of products throughout the marketListens actively and asks questions to understand guests’ needs and preferences; recommends food and beverage itemsDevelops comprehensive knowledge of Eataly’s products through diligent participation in live and video training and active use of Eataly’s product libraryCommunicates daily/monthly new information to Eataly teamsPrepares and executes product tastings and demonstrationsInteracts with Eataly teams and vendors, passing information on to Eataly’s Buying, Private Events and Public Relations teamsAssists with events, such as feste and sagre, and tours for guestsCirculates store regularly to ensure shopping carts are always available in designated areasOpens and closes cash till and ensures an accurate accounting of all transactions, collections and disbursements during the work shiftPerforms other duties as required or assigned
