WHAT YOU WILL BE DOING:
You are a creative, solution- driven, motivational and tactical leader who loves developing your team and delivering incredible experiences for your guests. You enjoy the thrill of exceeding goals, planning projects and keeping up with all the trends - and it just so happens you’ll be doing just that in an award-winning hotel.Reporting to the Director of Food & Beverage, you will be an active member of the Steering Committee and will effectively lead the Swissôtel Chicago Food & Beverage Operations Division, which consists of Breakfast Service, Amuse Lobby Lounge, 24/7 Amenity Store, and In Room Dining.  Summary of Responsibilities:Senior leader of the Food & Beverage Outlet Operations teamResponsible for Monthly InventoryDemonstrate a commitment to personal guest service excellenceEnsure that Guest and Colleague concerns are resolved in a professional and timely mannerReview industry trends and competition for new and innovative product and service opportunitiesEffective recruitment, selection, training and performance management for all positions within the departmentDevelop/update job descriptions, job task checklists, training manuals, systems and procedures for all positions and ensure they are clearly documented and easily accessible.Develop a strong team through consistently effective leadership, operations and succession planningCoach and mentor leaders and colleagues to allow them to exceed guest expectations and provide a path for career development within FRHIEstablish effective goals, measurements and action plans for the department in all pillars; Colleague Engagement, Guest Satisfaction and Financial resultsExecute departmental Health & Safety TrainingsAdhere to the crisis management and business continuity plans for the departmentDevelopment of annual operations budget  - expenses, staffing levels and productivityEffective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings / committees as required.   Operational DutiesEnsure the proper opening and closing of all areasEnsure all sites and VIP activities/reservations with the division are executed appropriatelyEnsure the proper management of the Silverware systemEnsure all F&B Colleagues attend the appropriate Food Handlers TrainingMaintaining bar and outlet brand standardsMaintaining health department standards including all required certificationsMaintaining liquor department standardsDealing with any alleged food borne illness issuesFollow up with any guest review comments as requiredMarketing/Administrative DutiesCreate programs to drive revenues in the outlets, including unique events throughout the year, seasonal programming for holidays, etc. to drive F&B revenueManage social media content on behalf of the outlets to drive revenues, awareness, and reputation of our F&B programmingEnsure the outlets are reviewing upcoming business volumes and posting positions accordinglyParticipate in the budget process for your respective F&B outletsReview and revise outlet and room service menusEnsure all corporate programming is in placeComplete month end review for Amuse, 24/7 and In Room DiningConduct monthly departmental meetings Create and distribute manager and colleague schedulesEnsure Payroll is submitted properly and on-time for each F&B department Attend weekly resume review meetings and email summary / points to teamAttend REVMAX weekly meetings and present revenue driven promotions and ideasAttend pre consAny other tasks that may be assigned
