The National  Account Director - Install Base is responsible for managing, retaining, and expanding relationships with QAD Redzone’s existing national customer accounts.  This role focuses on ensuring customer satisfaction, driving adoption of Redzone modules, and uncovering new revenue opportunities through expansions, upsells, and renewals. This role will act as a trusted advisor, partnering closely with Customer Success, Implementation & Coaching,  Development/Engineering  and executive stakeholders to maximize the value customers receive from their Redzone investment.  This position is Full Time, Exempt, Remote and required to travel up to 60% of the time, as required per seasonal business needs.   Key ResponsibilitiesAccount Management & Retention
 Serve as the primary relationship manager for an assigned portfolio of Redzone customers, focusing on large national accounts.
 Drive account retention through proactive engagement, renewal management, and ensuring customer satisfaction.
 Monitor customer health and adoption metrics, taking action to mitigate churn risk.
 Expansion & Growth
 Identify opportunities to expand Redzone usage across additional sites, plants, or modules.
 Collaborate with Customer Success, Sales Engineering, and Professional Services to design value-driven expansion proposals.
 Consistently achieve or exceed expansion and upsell targets.
 Customer Advocacy & Partnership
 Build trusted advisor relationships with key stakeholders, from site directors to executives.
 Partner with customers to align Redzone solutions with their business objectives and continuous improvement initiatives.
 Act as the voice of the customer internally, influencing product, services, and support improvements.
 Cross-Functional Collaboration
 Work closely with Customer Success to ensure smooth onboarding, adoption, and training outcomes.
 Partner with Marketing to capture success stories, references, and case studies from install base customers.
 Align with Sales leadership to forecast expansion pipeline and revenue.
