Career Area:Business Technologies, Digital and DataJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.Job Summary:As the Shop.cat.com (Shop Program) Senior Product Owner, you will play a key role driving the creation and implementation of one of the most important lead generation programs for Caterpillar’s retail customer segment. This is an opportunity to step in at a key moment in time to work with a new program, driving the execution and delivery from the ground up.You will lead product intake, backlog prioritization, strategy and roadmap development the new Shop program. You will ensure the team meets its goals on time and within budget as well as managing integrations across the platform. Caterpillar is looking for a candidate with experience as a Product Owner or significant experience as a Lead Business Analyst and Project Manager. This role also requires experience working with an Agile framework.What You Will Do:
Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
What You Will Have:
Business Analysis: Working knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
Considerations For Top Candidates:
Typically, 8+ years of professional experience and 5+ years as a Product Owner or related role using Agile methodology
Proven experience leading a technical team while simultaneously managing multiple projects
Experience working with developers in the Adobe Experience Manager (AEM) or HCL Commerce environment
Experience working with marketing teams, and an understanding of how the combination of marketing strategy and the appropriate technology drives prime product sales to end users
Experience managing projects using Agile software tools such as Mingle, DevOps/VSTS, JIRA, Team Services, Rally
Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Experience working with onshore/offshore team model
Demonstrated ability to empower teams
Knowledge of the software development lifecycle
Background in Information Technology
Product Owner certification
What You Will Get:Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.Additional Information:This position has the option to be based out of either our Chicago, IL or Peoria, IL offices with a flexible hybrid office environment.#LI-Hybrid#BI (used to post on Built In Chicago)About CaterpillarCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Posting Dates:March 21, 2024 - April 1, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
