UCCE Consultant

UCCE Consultant

09 Aug 2024
Illinois, Chicago, 60290 Chicago USA

UCCE Consultant

Vacancy expired!

Title: UCCE Consultant
Duration: 2 years
Location: Chicago, IL (Remote)
Rate: DoE

Experience Required:
L3/L4 level UCCE Architect/Advisor.
At least 10 years of UCCE experience, installing and advanced configuration on Cisco UCCE platforms; technical knowledge of Cisco UCCE – ICM, CVP, CUIC, and Finesse

  • Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes
  • Lead design, integration, deployment, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the UCCE/Dialer space
  • Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services
  • Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
  • Work with Cisco TAC and help guide managing the Contact Center Enterprise environment
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems
  • Works on problems of diverse scope and complexity
  • Reviews or presents technology solutions to working teams, suppliers, and customers.
  • Demonstrated ability to design, deploy, and troubleshoot UCCE issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
  • Experience with networking and how the UCCE and CUCM systems integrate on a corporate network.
  • Experience with vCenter, ESXi, VMs
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail"

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Job Details

  • ID
    JC44728339
  • State
  • City
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    Talentfly
  • Date
    2022-07-28
  • Deadline
    2022-09-26
  • Category

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