Job Title: Workplace Experience AmbassadorJob DescriptionSummary: The main function of the Workplace Experience Ambassador is to ensure building spaces are appropriately set up and maintained to enhance the experience of all parties. The Workplace Ambassador will interact with a large variety of teams and be responsible for providing excellent customer service. Job Responsibilities: - Provide excellent customer service to all internal and external visitors. - Manage all front-of-house services and appropriately direct incoming queries. - Plan and assist with the physical setup of events and meeting spaces including furniture signage and equipment. - Maintain and update daily records of space and room bookings as well as up-to-date event calendars. - Support other facilities team services as required. - Manage all customer inquiries and issues tactfully and confidently. - Conduct daily site walk checklist to ensure flawless execution and remediate any dangerous conditions immediately. - Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied. - Ensure office equipment is in good working condition, and rectify immediately if not. - Liaise and work collaboratively with colleagues FM Engineering Project Management and vendors to support the functionality of the workspace. - Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations. - Consolidate all customer issues and generate a monthly report. - Start the day with greeting customers using their name. - Visibly engaged and well-known in the workplace, spending a minimum of four hours per day walking the site. - Be attuned to customers and build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate. - Share communications collaterals with the team. - Receive and respond to all requests verbal, emails, or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered. Urgent issues/emails to be prioritized first.Hard Skills
PC literate with proven ability to manage daily activities using various platforms
Proficiency with Microsoft Office, Excel, Word, PowerPoint, Visio, and Outlook
Soft Skills
Outstanding customer service skills with the ability and confidence to communicate to customers at all levels both written and verbal
Self-motivated with a confident and energetic attitude
Ability to work with other team members and act as an ambassador of the team
Detail-oriented and organized
Confident, friendly, and engaging
Customer-focused mentality with a passion for hospitality
Job TypeThis is a contract position with a duration of 16 Weekly.Work SiteThis is a fully on-site position in Chicago, Illinois.Work EnvironmentHours: 8-5 M-F Location: 200 E Randolph, Chicago, IllinoisAbout Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
